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Devices:
It has been found that a small number of devices may experience malfunctions. If your company has encountered the problems listed below, we will help you fix them for FREE. How it works: find the desired device in the list, select the problem and read the details.
Procedure for servicing corporate clients:
-
Contact us
Leave a request on the site, our specialist will contact you and ask some clarifying questions. -
Send your devicesYou can bring devices to an Apple service center yourself or by courier. -
DiagnosticsDevices are checked for damage and compliance with the service program.
In some cases, a repair fee may apply. -
Device repairDevices are serviced in accordance with Apple Inc. policies by specialists who annually undergo professional training.
Frequently asked Questions:
Service for the above service programs is free of charge.
Repair of devices is carried out according to the regulations of Apple Inc. by specialists who annually undergo professional training.
Yes, the repaired device is covered by an official warranty.
Upon request, we provide a replacement fund during the repair of the device.
Contacts
ASBC | Apple Premium Reseller
100053, Tashkent, st. Kozitarnov 50
100053, Tashkent, st. Kozitarnov 50
Content Oriented Web
Make great presentations, longreads, and landing pages, as well as photo stories, blogs, lookbooks, and all other kinds of content oriented projects.
MacBook Pro (15 inches).
Battery problem.
A limited number of older generation 15-inch MacBook Pros have been found to have a battery that can overheat and pose a fire safety hazard. Affected devices were sold from September 2015 to February 2017, and product eligibility is determined by serial number.
To prepare your MacBook Pro for service, back up your data.
To prepare your MacBook Pro for service, back up your data.
If you did not find the necessary information or you still have questions about the above malfunctions, please contact us.
MacBook, MacBook Air and MacBook Pro.
Keyboard Maintenance Program
A small percentage of keyboards in certain MacBook, MacBook Air, and MacBook Pro models have been found to exhibit one or more of the following symptoms.
• Unexpected repetition of letters or symbols
• The absence of characters being typed on the screen
• "Sticky" or lack of proper response of the keys
The type of service will be determined after the keyboard has been inspected. In this case, it may be necessary to replace one or more keys or the entire keyboard.
The eligible models are listed below:
• Unexpected repetition of letters or symbols
• The absence of characters being typed on the screen
• "Sticky" or lack of proper response of the keys
The type of service will be determined after the keyboard has been inspected. In this case, it may be necessary to replace one or more keys or the entire keyboard.
The eligible models are listed below:
Other Mac notebook models are not eligible for this program.
- MacBook (с дисплеем Retina, 12 дюймов, начало 2015 г.)
- MacBook (с дисплеем Retina, 12 дюймов, начало 2016 г.)
- MacBook (с дисплеем Retina, 12 дюймов, 2017 г.)
- MacBook Air (с дисплеем Retina, 13 дюймов, 2018 г.)
- MacBook Air (с дисплеем Retina, 13 дюймов, 2019 г.)
- MacBook Pro (13 дюймов, 2016 г., два порта Thunderbolt 3)
- MacBook Pro (13 дюймов, 2017 г., два порта Thunderbolt 3)
- MacBook Pro (13 дюймов, 2019 г., два порта Thunderbolt 3)
- MacBook Pro (13 дюймов, 2016 г., четыре порта Thunderbolt 3)
- MacBook Pro (13 дюймов, 2017 г., четыре порта Thunderbolt 3)
- MacBook Pro (15 дюймов, 2016 г.)
- MacBook Pro (15 дюймов, 2017 г.)
- MacBook Pro (13 дюймов, 2018 г., четыре порта Thunderbolt 3)
- MacBook Pro (15 дюймов, 2018 г.)
- MacBook Pro (13 дюймов, 2019 г., четыре порта Thunderbolt 3)
- MacBook Pro (15 дюймов, 2019 г.)
MacBook Pro 13”.
Display backlight problem
A small percentage of 13-inch MacBook Pro displays have been found to experience one or more of the following symptoms.
• The display backlight exhibits continuous or intermittent vertical bright areas along the entire bottom of the screen.
• The display backlight stops working completely.
The affected devices were sold between October 2016 and February 2018.
The program applies to eligible MacBook Pro models and is valid for 5 years from the original retail sale of the device, or 3 years from the date the current program began, whichever is longer.
The eligible models are listed below:
• The display backlight exhibits continuous or intermittent vertical bright areas along the entire bottom of the screen.
• The display backlight stops working completely.
The affected devices were sold between October 2016 and February 2018.
The program applies to eligible MacBook Pro models and is valid for 5 years from the original retail sale of the device, or 3 years from the date the current program began, whichever is longer.
The eligible models are listed below:
Other Mac notebook models are not eligible for this program.
• MacBook Pro (13-inch, 2016, four Thunderbolt 3 ports)
• MacBook Pro (13-inch 2016 Dual Thunderbolt 3)
• MacBook Pro (13-inch 2016 Dual Thunderbolt 3)
Submit your application
Contact our specialist
and he will provide all the necessary support
and he will provide all the necessary support
iPad Air (3rd generation).
Blank screen problem.
A small number of iPad Air (3rd generation) devices have been found to experience a permanent blank screen under certain circumstances. There may be a short flicker before the blank screen appears.
Affected devices were manufactured between March and October 2019. The program applies to affected iPad Air (3rd generation) devices and is valid for 2 years from the date the device was originally sold in a retail store.
This program does not apply to other iPad models.
Affected devices were manufactured between March and October 2019. The program applies to affected iPad Air (3rd generation) devices and is valid for 2 years from the date the device was originally sold in a retail store.
This program does not apply to other iPad models.
If you did not find the necessary information or you still have questions about the above malfunctions, please contact us.
Submit your application
Contact our specialist
and he will provide all the necessary support
and he will provide all the necessary support
iPhone 12 and iPhone 12 Pro
Sound missing.
iPhone 11
Problem with sensor elements.
It has been found that the displays of a small portion of iPhone 11 devices may stop responding to touch due to problems with the display module. Devices with this issue were released between November 2019 and May 2020.
The program applies to affected iPhone 11 devices and is valid for 2 years from the date the device was originally sold in a retail store.
The program applies to affected iPhone 11 devices and is valid for 2 years from the date the device was originally sold in a retail store.
A very small percentage of iPhone 12 and iPhone 12 Pro devices have been found to experience audio issues due to a component failure in the receiver module. Devices with this issue were released between October 2020 and April 2021.
If the receiver on your iPhone 12 or iPhone 12 Pro does not make a sound on calls, it may need service.
Apple or Apple Authorized Service Providers will provide free service to eligible devices.
iPhone 12 mini and iPhone 12 Pro Max are not participating in the program.
If the receiver on your iPhone 12 or iPhone 12 Pro does not make a sound on calls, it may need service.
Apple or Apple Authorized Service Providers will provide free service to eligible devices.
iPhone 12 mini and iPhone 12 Pro Max are not participating in the program.
If you did not find the necessary information or you still have questions about the above malfunctions, please contact us.
iPhone 6s Plus
Multi-Touch
Some iPhone 6 Plus devices have been found to experience screen flickering or Multi-Touch issues after repeatedly dropping it on a hard surface and then applying pressure to the device.
This program is valid worldwide for iPhone 6 Plus devices and is valid for five years from the date the device was originally sold.
This program is valid worldwide for iPhone 6 Plus devices and is valid for five years from the date the device was originally sold.
This program does not apply to other iPhone models.
iPhone 6s, iPhone 6s Plus
"No power" problem.
It has been found that certain iPhone 6s and iPhone 6s Plus devices may not turn on due to a component malfunction. This issue only affects devices within a limited range of serial numbers manufactured between October 2018 and August 2019.
The program applies to iPhone 6s and iPhone 6s Plus devices and is valid for 2 years from the date the device was originally sold.
The program applies to iPhone 6s and iPhone 6s Plus devices and is valid for 2 years from the date the device was originally sold.
This program does not apply to other iPhone models.
iPhone X
Problem with sensor elements.
Some iPhone X displays have been found to be experiencing sensor issues due to a component failure in the display module. Affected devices may experience the following symptoms.
• The display or part of the display does not respond or does not always respond to touch.
• The display is responsive even without being touched.
The program covers affected iPhone X devices for 3 years from the date the device was first sold at retail.
• The display or part of the display does not respond or does not always respond to touch.
• The display is responsive even without being touched.
The program covers affected iPhone X devices for 3 years from the date the device was first sold at retail.
This program does not apply to other iPhone models.
Submit your application
Contact our specialist
and he will provide all the necessary support
and he will provide all the necessary support
Apple Watch Series 6
Blank screen problem
A very small percentage of 40mm Apple Watch Series 6 devices have been found to experience a permanent blank screen. The affected products were released from April to September 2021.
The program applies to eligible Apple Watch Series 6 models and is valid for two years from the date the device was originally sold.
The program applies to eligible Apple Watch Series 6 models and is valid for two years from the date the device was originally sold.
If you did not find the necessary information or you still have questions about the above malfunctions, please contact us.
Submit your application
Contact our specialist
and he will provide all the necessary support
and he will provide all the necessary support
AirPods Pro
Submit your application
A small percentage of AirPods Pro headphones have been found to have audio issues. Affected devices were manufactured prior to October 2020.
These AirPods Pro headphones may exhibit some of the following symptoms.
• Clicking or crackling noises are heard that are intensified in noisy environments, while exercising or talking on the phone.
• The active noise canceling system does not work properly: low frequencies are cut out or background sounds are amplified, such as from the street or from an airplane in flight.
AirPods Pro (left, right, or both) with a confirmed issue will receive a replacement. The issue does not affect the AirPods Pro headphones case. It cannot be replaced.
The program covers affected AirPods Pro for 3 years from the date the device was originally sold.
These AirPods Pro headphones may exhibit some of the following symptoms.
• Clicking or crackling noises are heard that are intensified in noisy environments, while exercising or talking on the phone.
• The active noise canceling system does not work properly: low frequencies are cut out or background sounds are amplified, such as from the street or from an airplane in flight.
AirPods Pro (left, right, or both) with a confirmed issue will receive a replacement. The issue does not affect the AirPods Pro headphones case. It cannot be replaced.
The program covers affected AirPods Pro for 3 years from the date the device was originally sold.
If you did not find the necessary information or you still have questions about the above malfunctions, please contact us.
This program does not apply to other AirPods models.
Submit your application
Contact our specialist
and he will provide all the necessary support
and he will provide all the necessary support
Adapters
Three-prong Apple plugs.
Apple 3-prong plug adapters, primarily intended for use in the United Kingdom, Singapore and Hong Kong, have been found to break and present an electrical shock hazard if exposed metal parts are touched in very rare cases.
These power plug adapters shipped between 2003 and 2010 with Mac computers and several iOS devices, and were also included with the Apple World Travel Adapter Kit.
These power plug adapters shipped between 2003 and 2010 with Mac computers and several iOS devices, and were also included with the Apple World Travel Adapter Kit.
If you did not find the necessary information or you still have questions about the above malfunctions, please contact us.
USB power adapter
According to recent reports, some counterfeit and third-party adapters have design flaws that can lead to security issues. Although not all third-party adapters experience these issues, we are announcing a USB power adapter take-back program so that customers can purchase quality adapters.
Apple AC Wall Plug Adapters for variable current
On rare cases, two-pin adapters designed for use in Continental Europe, Australia, New Zealand, Korea, Argentina, and Brazil have been found to be damaged and present an electrical hazard if touched.
These wall adapters shipped between 2003 and 2015 with Macs and several iOS devices, and were also included with the Apple World Travel Adapter Kit.
These wall adapters shipped between 2003 and 2015 with Macs and several iOS devices, and were also included with the Apple World Travel Adapter Kit.
Apple 5W USB Power Adapters for Europe
Apple USB 5W Europe Power Adapters have been found to overheat in rare circumstances and present a safety hazard. This adapter was bundled with iPhone 3GS, iPhone 4, and iPhone 4s sold from October 2009 to September 2012. It was also sold as a separate accessory.
Submit your application
Contact our specialist
and he will provide all the necessary support
and he will provide all the necessary support
If you did not find the necessary information or you still have questions about the above malfunctions, please contact us.
Front view
Back view
Acoustics
Battery problem with Beats Pill XL speakers
In rare cases, the battery in Beats Pill XL models has been found to overheat and present a fire hazard. This speaker model has been available worldwide since January 2014 at Beats, Apple and other retailers.
This program only applies to the Beats Pill XL model shown below. The Beats Pill XL came in five colors: black, white, pink, sky metallic, and titanium, as you can see on this web page.
This program only applies to the Beats Pill XL model shown below. The Beats Pill XL came in five colors: black, white, pink, sky metallic, and titanium, as you can see on this web page.
Submit your application
Contact our specialist
and he will provide all the necessary support
and he will provide all the necessary support
If you did not find the necessary information or you still have questions about the above malfunctions, please contact us.
Smart Battery Cases
Charging problem.
Some Smart Battery Cases for iPhone XS, iPhone XS Max, and iPhone XR have been found to be experiencing charging problems. Affected Smart Battery Cases may exhibit one or more of the following symptoms.
This program only applies to the Beats Pill XL model shown below. The Beats Pill XL came in five colors: black, white, pink, sky metallic, and titanium, as you can see on this webpage.
• The case with battery does not charge or charges intermittently when connected to a power source.
• The case with battery does not charge the iPhone or charges intermittently.
Affected devices were manufactured between January and October 2019.
The Smart Battery Cases listed below are eligible for replacement under this program.
This program only applies to the Beats Pill XL model shown below. The Beats Pill XL came in five colors: black, white, pink, sky metallic, and titanium, as you can see on this webpage.
• The case with battery does not charge or charges intermittently when connected to a power source.
• The case with battery does not charge the iPhone or charges intermittently.
Affected devices were manufactured between January and October 2019.
The Smart Battery Cases listed below are eligible for replacement under this program.
iPhone XS
iPhone XS Max
iPhoneXR
Submit your application
Contact our specialist
and he will provide all the necessary support
and he will provide all the necessary support
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Legal address: 100053, Tashkent, st. Kozitarnov 50
Company details: TIN: 309 120 406, OKED: 46510
Bank details: account: 2020 8000 0054 7203 9001 in JSC "Aloqabank", MFO 00401
Legal address: 100053, Tashkent, st. Kozitarnov 50
Company details: TIN: 309 120 406, OKED: 46510
Bank details: account: 2020 8000 0054 7203 9001 in JSC "Aloqabank", MFO 00401
ASBC in other countries